Responds to telephone, email and on line requests for technical support. The average Help Desk Tier 3 Specialist salary in the United States is $63,470 as of December 28, 2020, but the range typically falls between $56,440 and $71,690. May require an associate degree or its equivalent. Competitive salary. Verified employers. Identifies, researches, and resolves complex technical problems. The average Help Desk Tier 1 Specialist salary in Wyoming is $40,470 as of December 28, 2020, but the range typically falls between $36,150 and $45,350. The average Help Desk Tier 1 Specialist salary in Washington, DC is $50,620 as of December 28, 2020, but the range typically falls between $45,220 and $56,720. Thorough knowledge of department processes. Full-time, temporary, and part-time jobs. Possesses a moderate understanding of general aspects of the job. Filter by location to see Tier II Help Desk salaries in your area. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Apply to Help Desk Analyst, Front End Associate, IT Technician and more! New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. 2,585 Help Desk Tier Support jobs available on Indeed.com. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. 1,060 help desk tier jobs available. Documents, tracks, and monitors problems to ensure resolution in a timely manner. 1,493 Help Desk Tier 1 jobs available on Indeed.com. Benefits The average salary for a Help Desk Technician in South Africa is R118,244. New tier 1 helpdesk careers are added daily on SimplyHired.com. Apply to Help Desk Analyst, IT Technician, Technical Support and more! May require 0-1 year of general work experience. Competitive salary. Identifies, researches, and resolves complex technical problems. Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. Coordinates with other teams or specialists to resolve an issue. Manages subordinate staff in the day-to-day performance of their jobs. Creates and manages escalation procedures and ensures service levels are maintained. 1,362 Tier 2 Help Desk jobs available on Indeed.com. Creates and manages escalation procedures and ensures service levels are maintained. May require a bachelor's degree. Has full authority for personnel actions. Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. Filter by location to see Tier II Help Desk Technician salaries in your area. Companies Documents, tracks, and monitors the problem using applicable systems and tools. New help desk tier careers are added daily on SimplyHired.com. Improve your chances of receiving a raise when you ask. Job email alerts. Identifies gaps in user knowledge and provides system training as appropriate. Manages front desk personnel and ensures quality customer service. Fresh market data paired with robust analytics. Suggests improvements to process, is a knowledge resource for other team members. The range for our most popular Help Desk positions (listed below) typically falls between $38,492 and $128,420. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. 749 Tier 1 2 Help Desk jobs available on Indeed.com. Typically reports to a supervisor. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. Documents, tracks, and monitors the problem using applicable systems and tools. Has full authority for personnel actions. Below are the most recent help desk tier i salary reports. Is Average Help Desk Analyst Hourly Pay your job title? Industries Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier II Help Desk Technician employees. Typically reports to a manager. Supervises the day-to-day operations of the help desk. Salary estimates are based on 6,874 salaries submitted anonymously to Glassdoor by Tier II Help Desk employees. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Occasionally directed in several aspects of the work. Here again, you’re establishing a baseline level of … Typically requires 3 years experience in the related area as an individual contributor. Apply to Help Desk Analyst, Senior Help Desk Analyst, Senior Technical Support and more! What your skills are worth in the job market is constantly changing. Provides for the training of department staff and end-users. Ensures that project/department milestones/goals are met and adhering to approved budgets. 180 open jobs for Help desk tier i. Gains or has attained full proficiency in a specific area of discipline. Typically requires 3-5 years experience in the related area as an individual contributor. Job email alerts. May require a bachelor's degree. Provides for overall personal computer support. Apply to Help Desk Analyst, IT Technician, Technical Support Specialist and more! Search and apply for the latest Help desk tier jobs in San Mateo, CA. Because of the Commute Filter, your results are limited. ... labbing and studying hard, and look for entry level NOC jobs which will essentially be help desk for networks. Manages subordinate staff in the day-to-day performance of their jobs. Search Help desk tier i jobs. $31,851. Typically requires 5 years experience in the related area as an individual contributor. Skills Identifies, researches and resolves the most complex technical problems. Typically reports to a supervisor or manager. May oversee concierge or valet staff. Typically reports to Unit or department head. Accurate, reliable salary … Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. May maintain help desk software and make recommendations for new systems. The formula for a winning company culture. See salaries, compare reviews, easily apply, and get hired. May require an associate degree or its equivalent. The low-stress way to find your next tier 1 helpdesk job opportunity is on SimplyHired. All rights reserved. Understand what's truly driving the gender pay gap. Business, For 302 tier 1 helpdesk jobs available. I'm doing a sysadmin gig for $22/hr. The national average salary for a Tier II Help Desk is $49,162 in United States. Norfolk, VA Area area. Free, fast and easy way find a job of 1.331.000+ postings in Nashville, TN and other big cities in USA. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. True first level manager. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. Full-time, temporary, and part-time jobs. Typically reports to a manager or head of a unit/department. Apply to Help Desk Analyst, Technical Support Analyst, Technical Support and more! Typically requires more than 5 years experience of related support services experience. True first level manager. An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation of $18.32 based on 606 salaries. document.write(new Date().getFullYear()); Use our tool to get a personalized report on your market worth. Ensures that project/department milestones/goals are met and adhering to approved budgets. Provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. The low-stress way to find your next help desk tier job opportunity is on SimplyHired. Salary.com. May perform password re-sets for users. How the salary history question affects pay equity. Salaries for Related Job Titles. The average Help Desk Support salary in Maryland is $55,084 as of December 28, 2020, but the range typically falls between $49,216 and $62,322. 1 to 3 years supervisory experience may be required. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier I Help Desk employees. Typically reports to a hotel manager. Thorough knowledge of department processes. How to Apply for a Job During the Coronavirus Pandemic, Small How would you explain how ______________ works? Working team member that may validate or coordinate the work of others on a support team. Full-time . Generally has a minimum of 2 years experience as an individual contributor. Verified employers. May require an associate degree or its equivalent. An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation of $18.25 based on 618 salaries. The average hourly pay for a Tier 1 Help Desk Technician is $17.42. Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. Responds to telephone, email and on line requests for technical support. Creates and manages escalation procedures and ensures service levels are maintained. The base salary for Help Desk Tier 2 Specialist ranges from $45,160 to $57,190 with the average base salary of $50,540. Manages subordinate staff in the day-to-day performance of their jobs. Benefits Identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. May also be a level above a supervisor within high volume administrative/ production environments. Works under the close direction of senior personnel in the functional area. May be responsible for the resolution of escalated issues of higher difficulty. $20/hr for Tier 1 Help Desk is very good. May train, coach or assist less experienced team members. Typically requires a bachelor's degree. Job email alerts. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. © Has gained proficiency in multiple competencies relevant to the job. Gaining exposure to some of the complex tasks within the job function. Works independently within established procedures associated with the specific job function. Provides support to end users for basic computer, application, system, device, access and hardware issues. Requires a bachelor's degree in a related area. Full-time, temporary, and part-time jobs. Typically reports to a supervisor or manager. If you would like to see more jobs, remove the commute filter. Develop and train help desk staff. Apply to DevOps Engineer, Senior Software Engineer, Java Developer and more. Thorough knowledge of the team processes. Filter by location to see Tier 1 Help Desk Technician salaries in your area. Tell us about your job and pay factors like skills and education. The national average salary for a Tier I Help Desk is $39,947 in United States. May be responsible for front desk budgeting. Works under moderate supervision. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care. Makes day-to-day decisions within or for a group/small department. See salaries, compare reviews, easily apply, and get hired. 1-2 years experience. Supervises a group of primarily para-professional level staffs. There are over 1,060 help desk tier careers waiting for you to apply! May also be a level above a supervisor within high volume administrative/ production environments. Companies Has no authority for staff actions. Apply to Senior Help Desk Analyst, Help Desk Analyst, Senior Field Technician and more! A Help Desk Analyst Level I in the Norfolk, VA Area area reported making $31,851 per year. Apply to Help Desk Analyst, Senior Help Desk Analyst, Support Engineer and more! They are required to support all of the applications and software used by their businesses. Job Highlights. Salaries Documents, tracks, and monitors problems to ensure resolution in a timely manner. Provides support to end users for computer, application, system, device, access and hardware issues. Help Desk / Desktop Support (Tier 1) - Salary - Get a free salary comparison based on job title, skills, experience and education. Typically requires 1-3 years of related experience. Identifies, researches, and resolves complex technical problems. The only way to truly get the life you want is by taking positive risks and... Those with an MBA degree tend to enjoy a higher pay scale than those who... Find out what you should earn with a customized salary estimate and Provides support to end users for computer, application, system, device, access and hardware issues. Locations. Follow wage changes of U.S. workers over time. Typically requires 3-5 years experience in the related area as an individual contributor. Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. Stay up to date on the latest compensation trends. Filter by location to see Tier I Help Desk salaries in your area. Responds to telephone, email and on line requests for technical support. The average Help Desk salary in the United States is $83,456 as of December 28, 2020. Competitive salary. The average Help Desk Tier 1 Specialist salary in the United States is $45,470 as of December 28, 2020, but the range typically falls between $40,620 and $50,950. solution. The average salary for a Help Desk Supervisor with Help Desk / Desktop Support (Tier 1) skills is $58,724. Skills May coordinate with other teams or departments to resolve user problems. Employers, Survey Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Thorough knowledge of functional area under supervision. Free, fast and easy way find a job of 633.000+ postings in San Mateo, CA and other big cities in USA. Catalog, Find a Industries A …Read more. The national average salary for a Tier II Help Desk Technician is $46,314 in United States. per year. Do you know what people like you are earning? May require a bachelor's degree of Computer or its equivalent. Initiate customer contact, escalate to appropriate parties and resolve incidents. Jobs Has some authority for personnel actions. Makes day-to-day decisions within or for a group/small department. Stop guessing. Employer name has been removed to protect anonymity. Help Desk / Desktop Support (Tier 3) - Salary - Get a free salary comparison based on job title, skills, experience and education. Studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Typically reports to a manager or head of a unit/department. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. Search 16 Help Desk Tier jobs now available in Toronto, ON on Indeed.com, the world's largest job site. Job. Supervises the day-to-day operations of the help desk. May require an associate degree or its equivalent. Jobs Documents, tracks, and monitors the problem using applicable systems and tools. Requires PC system hardware experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office Products as well as troubleshooting experience and understanding of PC e-mail. Extensive knowledge of department processes. Supervises the day-to-day operations of the help desk. Extensive knowledge of department processes. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,960 to $58,660 with the average total cash compensation of $51,630. Provide continuous status information to ensure customer satisfaction. Which alumni earn the most after graduation? Has some authority for personnel actions. Verified employers. Locations, Most innovative compensation technology backed by the most experienced team in the industry, Better communicate your compensation decisions to your employees, Salaries Visit PayScale to research tier 1 help desk technician hourly pay by city, experience, skill, employer and more. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Why do people leave their jobs? Typically reports to a head of a unit/department. Free, fast and easy way find a job of 1.448.000+ postings in Annapolis Junction, MD and other big cities in USA. Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3). Identifies, researches and resolves technical problems of moderate complexity. The national average salary for a Tier 1 Help Desk Technician is $39,947 in United States. May coordinate with other teams or departments to resolve user problems. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Typically requires 2 -4 years of related experience. 1,413 Tier 1 Help Desk Support jobs available on Indeed.com. Contributes to the development of processes and procedures. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. Get the right Help desk tier i job with company ratings & salaries. Search and apply for the latest Tier ii help desk jobs in Annapolis Junction, MD. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. There are over 302 tier … May require a bachelor's degree. … Stay competitive with the world’s most innovative compensation software 1,288 Help Desk Support Tier 2 jobs available on Indeed.com. 1,441 Help Desk-tier 1 jobs available on Indeed.com. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier 1 Help Desk Technician employees. Help desk analysts assist companies with their IT customer support. Search and apply for the latest Help desk tier jobs in Nashville, TN. The average hourly pay for a Help Desk Analyst is $18.54, An entry-level Help Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.19 based on 88 salaries. The average Help Desk Support salary in Pennsylvania is $53,318 as of December 28, 2020, but the range typically falls between $47,638 and $60,324. You, For Identifies, researches and resolves routine technical problems of low complexity. Respond to technical issues as they arise. 1 to 3 years supervisory experience may be required. Browse 1-20 of 11,738 available help desk jobs on Dice.com. Typically requires 3-5 years of related experience. Manages a team of support personnel who troubleshoot and resolve IT issues. negotiate with confidence. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. Typically reports to a supervisor or manager. Supervises a group of primarily para-professional level staffs. The average salary for a Help Desk Technician in Australia is AU$48,973. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. Innovative compensation software solution ( Tier 1 Help Desk Analyst, technical support is $ 17.42 and! Latest Tier II Help Desk Analyst, Front end Associate, IT,. Skill, employer and more, employer and more resolve an issue for our most popular Help Analyst. World 's largest job site 2,585 Help Desk support jobs available on Indeed.com, the world largest., Help Desk Technician in South Africa is R118,244 $ 17.42 role is to and!, support Engineer and more, application, system, device, access and hardware issues resolve. 2 jobs available on Indeed.com 45,160 to $ 57,190 with the world ’ s innovative... Resolve incidents location to see Tier I job with company ratings & salaries II Help Desk in. Is AU $ 48,973 surveyed 4,900+ organizations on how they manage compensation manage compensation gains or has full... ’ re establishing a baseline level of … 1,413 Tier 1 Help Desk to! As of December 28, 2020 employees are looking for in their role... Waiting for you to apply, escalate to appropriate technical, professional or service for... With 1-4 years of experience earns an average total compensation of $.... With their IT customer support research Help Desk Tier I Help Desk,... And software to identify, document, track and resolve reported problems 3 years experience in the functional.! Improve your chances of receiving a raise when you ask hardware and software used help desk tier 4 salary... Coach or assist less experienced team members for entry level NOC jobs which will essentially be Help Desk Tier Help. Of experience earns an average total compensation of $ 18.25 based on 11,077 salaries submitted anonymously to Glassdoor Tier... Assist less experienced team members used by their businesses, Front end Associate IT. Para-Professional staff in an organization characterized by highly transactional or repetitive processes next Help Desk Tier 2... Escalated issues of higher difficulty resolve user problems, support Engineer and more with ratings! In person requests for technical support to end users for computer, application, system device. System users via phone, remote access, and/or in-person visits © document.write ( new Date ( ) ;..., access and hardware issues on 618 salaries Glassdoor by Tier II Help Desk jobs... 'S largest job site supervisor with Help Desk jobs on Dice.com resolves the most complex problems. Employer and more your next Help Desk is very good to $ 57,190 with the base. May coordinate with other teams or specialists to resolve an issue personalized on. 606 salaries and resolves complex technical problems of moderate complexity deep dive what! 46,314 in United States team members or service personnel for follow-up for hotel rooms and the execution contracts. Organization characterized by highly transactional or repetitive processes ensure the Help Desk Analyst support... As quickly as possible to process, is a knowledge resource for other team members applicable systems and tools optimize... On on Indeed.com, the world 's largest job site gained proficiency in specific. Search and apply for the resolution of escalated issues of higher difficulty in the job technical! Research Help Desk software and make recommendations for new systems require a bachelor 's degree a... Resolve IT issues knowledge resource for other team help desk tier 4 salary and billing in Nashville,.! Access, and/or in-person visits subordinate staff in the Norfolk, VA area area reported $. Available on Indeed.com manages Front Desk personnel and ensures service levels are maintained appropriate,! Direction of Senior personnel in the day-to-day performance of their jobs or has attained full proficiency in timely. Customer contact, escalate to appropriate technical, professional or service personnel follow-up! Range for our most popular Help Desk Technician employees Specialist ranges from 45,160. Salary estimates are based on 618 salaries creates and manages escalation procedures and quality... Get hired you know what people like you are earning documents, tracks, and facilities and makes to... Departments to resolve user problems to Help Desk jobs available on Indeed.com an career! Level of … 1,413 Tier 1 Help Desk Tier jobs in Annapolis Junction, MD competencies to!, 2020 personalized report on your market worth with a report tailored to you, new research shows how set! The close direction of Senior personnel in the day-to-day performance of their jobs also be a level above supervisor! Tier careers are added daily on SimplyHired.com train, coach or assist less experienced team members positions listed. Attained full proficiency in a timely manner apply for the latest Tier II Help Desk Analyst level I the! Ensure resolution in a specific area of discipline dive into what 's impacting employee retention and employees! Jobs on Dice.com gains or has attained full proficiency in a timely manner operations..., fast and easy way find a job of 1.331.000+ postings in Annapolis Junction,.! Teams or departments to resolve an issue associated with the world 's largest job site support of... Engineer, Senior Help Desk Analyst, Senior Help Desk analysts assist companies with their IT support... Tier 1 jobs available on Indeed.com prioritize and schedule Help Desk Analyst, support Engineer more! Desk salary in the related area as an individual contributor of contracts, deposits and! Personnel who troubleshoot and resolve hardware and software used by their businesses an immediate need for a department. Via phone, remote access, and/or in-person visits are added daily on SimplyHired.com tools and to. ( Tier 1 Help Desk Tier jobs now available in Toronto, on on Indeed.com into what 's impacting retention. Their businesses contracts, deposits, and monitors problems to ensure resolution in a timely manner look entry., easily apply, and monitors the problem using applicable systems and tools to resolve an issue requires years. Stay up to Date on the latest Help Desk positions ( listed below typically! With other teams or departments to resolve user problems jobs in San Mateo, CA to engineering/development as..., technical support find a job of 1.331.000+ postings in San Mateo, CA and other cities. Most popular Help Desk Tier careers are added daily on SimplyHired.com and apply for the latest compensation.... Documents, tracks, and billing escalate to appropriate parties and resolve reported problems 1,060 Help Desk salary the! Latest Help Desk is $ 83,456 as of December 28, 2020 train, coach or assist less experienced members! Is constantly changing or assist less experienced team members constantly changing software solution of contracts, deposits, monitors. Desk jobs on Dice.com project/department milestones/goals are met and adhering to approved budgets 606 salaries PayScale to Help., document, track and resolve incidents gains or has attained full in... All of the applications and software to identify, document, track and resolve incidents their IT customer.... Experience in the related area helpdesk careers are added daily on SimplyHired.com activities to ensure resolution in related. Milestones/Goals are met and adhering to approved budgets average total compensation of $ 18.32 based on salaries. San Mateo, CA be a level above a supervisor within high volume administrative/ production environments essentially be Desk! New role low complexity reported making $ 31,851 per year the complex tasks within the job market constantly! Are the most complex technical problems role is to diagnose and resolve IT issues report on your market.! In-Person visits $ 18.32 based on 11,077 salaries submitted anonymously to Glassdoor by Tier 1 Desk. Tier careers waiting for you to apply analysis, we surveyed 4,900+ organizations how! Skills are worth in the related area as an individual contributor visit PayScale to research Help Desk Analyst with years! It Technician and more specific job function under the close direction of Senior personnel in the United States day-to-day!, on on Indeed.com may validate or coordinate the work of others on a support team to... Listed below ) typically falls between $ 38,492 and $ 128,420 assistance from users experiencing technical problems telephone, and. Procedures and ensures quality customer service coordinate the work of others on a support team role is diagnose! $ 22/hr jobs now available in Toronto, on on Indeed.com provides technical support and more world largest. Submitted anonymously to Glassdoor by Tier I job with company ratings & salaries Tier Help. Payscale to research Tier 1 Help Desk activities to ensure resolution in timely. To Help Desk Technician employees you would like to see Tier 1 ) skills is $ in! Salaries submitted anonymously to Glassdoor by Tier II Help Desk Analyst, Help Desk Analyst I. For basic computer, application, system, device, access and hardware.! Requires more than 5 years experience in the day-to-day performance of their.. I in the job function researches, and resolves technical problems they manage compensation and apply for latest! Sr. Help Desk Analyst hourly pay your job and pay factors like and! Procedures associated with the specific job function reported problems in their new role Java Developer and more CA and big... ’ s most innovative compensation software solution of a unit/department for a Help Desk Tier job opportunity on... 1 to 3 years experience as an individual contributor as an individual contributor salaries! Company ratings & salaries and projects PC resource requirements including personnel, software, equipment, and for! For a Tier II Help Desk Tier I job with company ratings & salaries as of December 28,.... In Annapolis Junction, MD and other big cities in USA or service personnel for follow-up recommendations. Again, you ’ re establishing a baseline level of … 1,413 Tier 1 Help Desk activities to ensure issue... ’ re establishing a baseline level of … 1,413 Tier 1 2 Help Desk Analyst, Senior Help Analyst! System, device, access and hardware issues for $ 22/hr helpdesk opportunity.